We’ve helped grow some of the world’s most-recognized hospitality brands, balancing an elevated experience with growing profits. We go about our daily rituals with purpose and the understanding that every interaction reflects our brand and influences the guest experience.
Our expertise spans every facet of hotel management, including employee training and development, cash management, customer service, food and beverage, facilities maintenance and more. We pride ourselves on creating day-to-day rituals and strategies that are in line with brand guidelines, delivering topline sales and converting them to bottom line profits.
We believe that a successfully executed sales and marketing strategy can help elevate a brand from concept to lifestyle. That’s why we build our sales and marketing department around specific brand goals and market demands.
Working in tandem with sales, marketing & eCommerce, McKibbon's in-house revenue management team communicates daily with our hotels to strategize competitive rates and brand-appropriate promotions. We harness our industry expertise to evaluate the big picture, analyzing market trends, conducting situational analyses and identifying key indicators so the pricing and implemented strategies result in optimal revenue.
In today’s connected world, a hotel’s online presence and reputation is inextricably linked to its success. Our eCommerce experts partner closely with each property's management and sales team to help establish and grow a prominent presence in the digital realm.
We believe every number tells a story. Our centralized finance and accounting team is passionate about using a full range of accounting services to help uncover those stories and strategize for a more profitable future.
We believe people are the heart of a hotel’s culture. Recruiting and training the industry’s best talent is the key to creating a hospitality experience that inspires both guest and employee satisfaction and loyalty. That’s why our human resources philosophy goes far beyond hiring and policymaking.
While our guests stay, work and play, our teams are working 24/7 to make sure every square inch of our properties is spotless, secure and maintained to the highest standards of quality. Behind the scenes, our engineering and maintenance teams are constantly assessing and improving hotel safety measures, patrolling public areas, testing fire alarms and implementing innovative new security technologies.
Brand presence and perception are an essential part of marketing a property to the right audience and putting a consistent message out into the world. We’ll put a seasoned communications team in place to help proactively lead your brand’s global vision, priorities and initiatives at the local level.
The kitchen is the heart of the home — and in today’s foodie-conscious culture, it’s often the heart of a hotel. Food and beverage trends are continuously evolving, and we’ve helped many of our world-class hotel partners position themselves as trendy neighborhood dining destinations, not merely a convenient dining option for hotel guests.