When we open a new hotel, our most important goal is to put the right team and management processes in place to achieve the best guest experience and highest possible revenue. Managing hotel operations from the start puts us at a unique advantage; it empowers us to establish good management habits from day one. As the opening day for the Residence Inn approached, McKibbon was more than prepared to run a smooth, successful operation.
Our strategy for creating the best guest experience in Fort Myers began with careful recruitment and training. We put the right people in place and immerse them in both the Marriott and McKibbon brand cultures. Every employee mastered his or her daily rituals and was prepared to work as a team to maintain a well-run property that guests love. From our sales and marketing team to our engineering staff, we worked in careful coordination to ensure a smooth opening that set us up for continued success. Within two months of opening, the Residence Inn in Fort Myers achieved 100% RPI. The property consistently ranks in the top 5% for guest satisfaction, and its profit margin exceeds 50% each year.