When Wheelock Street Capital expanded its portfolio in 2012 with the purchase of the Hilton Garden Inn Atlanta North/Alpharetta, it enlisted McKibbon’s veteran hotel management team to take over every aspect of the select service property’s day-to-day operations. They challenged McKibbon to increase overall revenue and ramp up to 100% RevPAR Index (RPI) within the first five months.
Over the years, we have perfected the art of hotel management takeover, developing a unique process that ensures a smooth and easy transition. McKibbon’s strategy for seamlessly taking over the Hilton Garden Inn included careful recruitment and extensive training for nearly every department, from management to housekeeping and engineering. Already familiar with the Hilton Garden Inn (HGI) brand standards and daily rituals, we ensured that every element of our management style and execution was aligned with the HGI way. Our experience paid off. Within 36 months, revenue increased 36%, Gross Operating Profit (GOP) improved by 10% and the hotel’s RPI improved by 11%. Our careful adherence to the HGI brand and industry standards produced a significant improvement in the hotel’s QA ranking.